About the service
Cradlehound is a sourcing desk that coordinates partner suppliers. We are not a single manufacturer, and we do not state factory capacity until a supplier documents it. See the about page for the scope of service.
We do not give medical, therapeutic, or health claims for any product, and we do not state certificate numbers until a document is supplied.
Quotes and samples
A quote request should list product line, model or reference, sizes, quantities, colors, and destination market. The RFQ checklist shows the fields that avoid delays.
Samples are made to your specification and are normally paid for by the buyer. Sample cost and timing are confirmed in the quote. The sample approval checklist shows what to measure before you approve one.
Prices depend on fabric, fill weight, size, quantity, and packing. We do not publish a fixed price list because specifications differ between orders.
Ordering
Minimum order quantities vary by supplier, model, and customization. Indicative ranges appear on the product line pages and are not a supplier commitment. The final MOQ is in the written quote.
Lead times depend on whether the model is stocked or custom, on the order size, and on the season. Ask for the date to which the supplier will commit in writing.
Private label work covers labels, hang tags, cartons, and, where the supplier allows, fabric colors. The customization page lists the options.
Shipping and customs
Pricing can be quoted on EXW, FOB, or delivered terms. The choice affects who handles freight and import duty. Your customs broker should confirm the classification and any duty before you place a large order.
Beds are bulky. Vacuum packing and carton size can change freight cost a great deal. Ask the supplier to state the packed carton size and weight per model.
Quality and returns
Quality control is described on the quality page: incoming materials, in-process checks, final inspection, and packing. You can ask for a third-party inspection before shipment.
Return and warranty terms are set between you and your supplier in writing. The buyer guides explain how sellers usually structure these terms for their own customers.