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Technical support
Spec sheets, care instructions, packing checks, and how to make an after-sales claim.
Technical support
| Topic | What we provide |
|---|---|
| Spec sheet | Current spec sheet per model, on request |
| Care instructions | Care card text matched to the fabric test |
| Fill and fabric questions | Answers from the spec and test records |
| Packing and labeling | Carton and label checklist before production |
| After-sales claims | Claim form, evidence list, and reply time stated in the warranty |
Common questions
Can you send the spec sheet before I order?
Yes. Request it with the quote form and we send the current version for the model.
How do I make a claim?
Email us with the order number, a description of the fault, and clear photos. We reply within the time stated in the warranty terms.
Do you support drop-ship questions after dispatch?
Yes. Tracking questions go to us, and we follow up with the partner until the order is resolved.